Selendang Permata

Welcome to POYA's Shipping Information!

We're dedicated to delivering your favorite products in a timely and reliable manner. Below you'll find all the details you need regarding our shipping procedures.

1. Shipping Regions and Charges

• Domestic (Malaysia): We offer shipping across Malaysia. Shipping fees may vary based on the package size and delivery location.
• International Shipping: Currently, we serve customers in Singapore, Brunei, and Indonesia. International shipping charges will be calculated based on the destination and package weight.

2. Delivery Timeframe

• Domestic Deliveries: Orders typically arrive within 3-7 working days.
• International Deliveries: Please allow 7-14 working days for international orders, depending on the destination.

3. Order Processing

• Orders are processed during regular business hours, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order

• Once your order is dispatched, we’ll send you a confirmation email with a tracking number. You can use this number to track your package's journey.

5. Shipping Partners

• We partner with reputable couriers to ensure safe and efficient delivery of your orders.

6. Customs and Import Duties

• For international orders, the recipient is responsible for any customs, duties, and taxes imposed by their country.

7. Address Changes

• If you need to change the delivery address, please contact us within 24 hours of placing your order.

8. Failed Deliveries & Returned Parcels

• In the case of a failed delivery attempt, our carrier will leave a note and try again. If the package is not successfully delivered, it will be returned to us. Please contact customer service to arrange redelivery.

9. Lost or Damaged Items

• In the rare event that your order arrives damaged or is lost in transit, please contact us immediately for assistance.

Thank you for choosing POYA. We’re committed to making your shopping experience as smooth and enjoyable as possible!

At POYA, we are dedicated to offering exclusive, high-quality garments. To ensure your POYA garment maintains its elegance and luxury appeal, please adhere to our detailed care instructions.

General Care Tips:

1. Handle with Love: Treat your POYA garment with the utmost care, maintaining the fabric's integrity and design.

2. Avoid Harsh Chemicals: Use only mild, eco-friendly detergents to avoid damaging the delicate patterns and fabric.

Washing Instructions:

1. Hand Wash Only: Gently hand wash your POYA garment in cold water. Hot or warm water can cause fading and shrinkage.

2. Do Not Machine Wash: Machine washing can harm the delicate fabric and lead to damage.

3. Mild Detergent: Use a gentle detergent in small amounts. Harsh detergents can strip colors and weaken the fabric.

4. Soft Hand Movements: Wash with gentle hand movements, avoiding scrubbing or twisting.

Drying Instructions:

1. Air Dry in Shade: After washing, gently squeeze out excess water (do not wring) and air dry in a shaded area to prevent color fading.

2. No High Heat Drying: Avoid using a dryer, as high heat can damage the fabric and alter its shape.

3. Lay Flat to Dry: Dry the garment flat on a rack to retain its shape and prevent stretching.

Ironing Instructions:

1. Low Heat Ironing: If needed, iron at a low heat setting, using a cloth between the iron and the garment to protect the colors and design.

2. Iron Inside-Out: Always iron the garment inside-out to protect the design.

Storage:

1. Hang or Fold Gently: Store by hanging or gently folding. Avoid overcrowding in your closet to prevent creases.

2. Use Cloth Covers: Store in cloth garment bags for protection against dust and moisture.

Additional Tips:

• Spot Cleaning: For minor stains, spot clean with gentle detergent and cold water. Avoid harsh rubbing.
• Professional Cleaning Recommended: For significant stains or maintenance, professional cleaning is advised.

Cherish Your POYA Garment

By following these care instructions, your POYA garment will continue to exude luxury and elegance for many years. Enjoy the sophistication and quality of your POYA garment.