F.A.Q

What payment methods can I use?

Enjoy Convenient Payment Options with FPX, Atome Buy Now Pay Later, Visa and Mastercards!
How long does an order takes to arrive?

We're just as excited as you are for your new fashion finds! For all our fabulous shoppers in Malaysia, you can expect your order to lovingly arrive at your doorstep within 3-7 working days.
Can I purchase items with another currency?

Thank you for your interest in our exquisite collection! At the moment, we're thrilled to serve our stylish shoppers from Malaysia, Singapore, Brunei, and Indonesia. We're currently catering to these lovely regions and accepting their local currencies, making your shopping experience as smooth as possible. Keep an eye out for more updates, as we're always looking to embrace new horizons in the future!
Can I make changes to my order after it’s been placed?

Absolutely! We understand that sometimes a little tweak is needed after placing an order. Feel free to reach out to us at katrina@poya.com.my within the first 3 hours of your purchase. We're here to help ensure your order is just perfect for you!
Do you offer E-Gift Cards for International Customers?

Yes, indeed! We're excited to offer E-Gift Cards for our fabulous international customers in Singapore, Brunei, and Indonesia. It's a perfect way to share the joy of fashion with your loved ones, no matter where they are
How to return my Items?

Need to return an item? No worries at all! Just send us an email with your proof of purchase, and our dedicated team will review your request on a case-by-case basis. We're here to assist and if you're eligible, we'll happily arrange for a refund or an exchange to ensure your satisfaction. We're just an email away to make things right for you!
I bought the wrong size. Do you offer returns?

Oops, wrong size? No problem at all! Just drop us an email with your proof of purchase, and we’ll take a look into your case individually. We understand these mix-ups happen and we’re here to help. If your purchase meets our return criteria, we’ll guide you through the process of a refund or an exchange. Let’s get you the perfect fit!
I have a passed down baju kurung from POYA. How can I go about altering it?

Cherishing a passed-down Baju Kurung is wonderful! We're here to help it fit you perfectly. Feel free to visit our Bangsar Shop with your treasured piece. Our skilled team will be delighted to assist you with alteration services. Just walk in, and we'll take care of the rest, ensuring your Baju Kurung is tailored just for you!