Shipping Policy

Welcome to POYA's Shipping Information!

We're dedicated to delivering your favorite products in a timely and reliable manner. Below you'll find all the details you need regarding our shipping procedures.

1. Shipping Regions and Charges

  • Domestic (Malaysia): We offer shipping across Malaysia. Shipping fees may vary based on the package size and delivery location.
  • International Shipping: Currently, we serve customers in Singapore, Brunei, and Indonesia. International shipping charges will be calculated based on the destination and package weight.

2. Delivery Timeframe

  • Domestic Deliveries: Orders typically arrive within 3-7 working days.
  • International Deliveries: Please allow 7-14 working days for international orders, depending on the destination.

3. Order Processing

  • Orders are processed during regular business hours, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order

  • Once your order is dispatched, we’ll send you a confirmation email with a tracking number. You can use this number to track your package's journey.

5. Shipping Partners

  • We partner with reputable couriers to ensure safe and efficient delivery of your orders.

6. Customs and Import Duties

  • For international orders, the recipient is responsible for any customs, duties, and taxes imposed by their country.

7. Address Changes

  • If you need to change the delivery address, please contact us within 24 hours of placing your order.

8. Failed Deliveries & Returned Parcels

  • In the case of a failed delivery attempt, our carrier will leave a note and try again. If the package is not successfully delivered, it will be returned to us. Please contact customer service to arrange redelivery.

9. Lost or Damaged Items

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately for assistance.

Thank you for choosing POYA. We’re committed to making your shopping experience as smooth and enjoyable as possible!