Refund Policy

Thank you for shopping with POYA!

Your satisfaction is paramount to us. If you're not completely happy with your purchase, we're here to assist with your refund.

1. Refund Eligibility

  • Time Frame: You have 14 days from the date you received your item to request a refund.
  • Condition of Goods: To qualify for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.

2. Non-Refundable Items

  • Custom-made or personalized items are not eligible for a refund.
  • Sale items can only be exchanged or returned for store credit.

3. Refund Process

  • To begin the refund process, please contact us at Our customer service team will guide you through the steps.

4. Inspection of Returned Goods

  • Upon receiving your return, we will inspect the item and notify you of the receipt and status of your refund.

5. Approved Refunds

  • If your return is approved, we will issue a refund to your original payment method.
  • The refund will be processed within a certain number of days, depending on your card issuer's policies.

6. Shipping Costs for Returns

  • Customers are responsible for the shipping costs of returning the item. These costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from it.

7. Exchanges

  • If an exchange is needed, either for size or color, please inform us, and we will facilitate the process.

8. Contact Us

  • For any questions about returning your item or our refund policy, please don't hesitate to contact us at