Effective Date: 15 March 2024
POYA ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website (www.poya.com.my) or use our online store, how we use that information, and how we keep it safe.
Information We Collect
We collect two types of information from you:
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Information you provide directly: This includes information you give us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, billing and shipping address, email address, phone number, and payment information.
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Information collected automatically: When you visit our website, we may automatically collect information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the site. We may also collect information about your interactions with our emails, such as whether you open them or click on any links.
How We Use Your Information
We use the information we collect to:
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Process your orders and deliver your purchases.
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Create and manage your online account.
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Send you marketing and promotional communications (with your consent).
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Respond to your inquiries and provide customer service.
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Analyze website traffic and user behavior to improve our website and services.
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Prevent fraud and protect our website.
Sharing Your Information
We may share your information with third-party service providers who help us operate our business and website. These service providers are contractually obligated to keep your information confidential and secure. We will not share your information with any other third party without your consent, except as required by law.
Your Choices
You can control how we use your information by:
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Updating your account information.
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Unsubscribing from our marketing emails by clicking the "unsubscribe" link at the bottom of any email.
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Contacting us to request access to or deletion of your personal information.
Data Security
We take steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at katrina@poya.com.my.