FAQs

Hello! Welcome to Poya Boutique. Surely, you will have some questions when shopping with us, so please check out FAQs below. If your question is still unanswered, please email us at info@poya.com.my and we will attend to it ASAP. Happy shopping!


Frequently Asked Questions

You will be required to create an account, where you can fill in and ensure the correct contact detail and delivery address is registered, as well as tracking your orders.

In order to make full use of our site, please set your browser to accept cookies and pop-ups. With questions, you may contact our staff by emailing info@poya.com.my

POYA accepts the following forms of payment for online purchases: Local (Malaysia) Bank Transfers or credit card via MOLPay. Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order.

POYA reserves the right to cancel a purchase at any time. In the case of a cancellation, you will be notified by e-mail of the cancellation and the reason for cancellation within two (2) business day of purchase.

We allow bank transfers for purchase. Please email us at info@poya.com.my, or whatsapp: 0176029896 and let us know your preferred item and size, to reserve the item. Then, proof of transaction (deposit slip) is needed for us to arrange the shipment.

POYA processes orders before 2 pm (GMT+8) for shipping on Monday through Friday. Orders received on or after 3 pm and during public holidays and weekends, will be processed the next business day.

After your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. You may also view your shipment’s status at any time by logging in your tracking code on City Link’s official website.

Please note us at info@poya.com.my within 14 working days if you still do not receive your parcel after you receive an email containing your tracking information for our investigation

Domestic shipping within Malaysia (East & West Malaysia) is shipped and dispatched from Kuala Lumpur via City Link Express. We charge a shipping flat rate of RM10.00 (West Malaysia) and RM15.00 (East Malaysia).

Currently Poya only offers shipping to Malaysia, Singapore and Brunei. For customers from Singapore & Brunei, please email us at info@poya.com.my to find out the shipping charges.

We will update once we ship to more places!

If you wish to change, you must email our staff at info@poya.com.my soonest possible to inform us, and we might still be able to cater to your request. However, once the order has been shipped, we do not allow any further changes to the order.

If an order is cancelled , no cash refund is offered. We only offer refund in terms of credit note (30 days validity) which can be used in POYA stores or online.

If the items you have ordered did not fit you or you are unhappy with your purchase, you may return them within seven (7) calendar days of delivery for an exchange with other item or size.

All items must be returned in their original, undamaged packaging. We will not accept returns on items that have been worn, altered, washed, or damaged in any way. Final discount / Sale items do not qualify for return.

Exchanges will not be processed until your returned item has been checked into our physical store. For further inquiries on our exchange policy, you may contact our staff by emailing info@poya.com.my.

POYA reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

POYA recognise and agree that the privacy of all personal information is important to individuals. All information collected will be solely for the use of POYA and our businss conducts. We do not share any credit card information with any third parties, other than for the purpose of processing payments for the product you have ordered.

Items purchased online will have the option of local pickup which is self collection of purchase at our store on the same day or later, with details below:

POYA@Empire Shopping Gallery
UG29, Upper Ground, Empire Shopping Gallery
Jalan SS16/1, 47500, Subang Jaya
Selangor, Malaysia

Operation hours: 10am – 10pm daily

 +6017 602 9896
 +603 5631 9322

For same day collection, please call us beforehand to let us know that you are coming so we can prepare your purchase in advance.